Adhere to the Mission: Wells Fargo & Company

Adhere to the Mission  |  
Wells Fargo & Company  Build Your Profile and Search Wells Fargo Jobs  |
Published in the May / June 2013 issue of print  Search & Employ®   |

Wells Fargo is committed to hiring and retaining diverse team members, including military veterans, veterans with disabilities, reservists, and active duty military personnel. To meet the job seekers, company representatives attend both in-person and virtual job fairs for veterans and spouses. In 2012, Wells Fargo participated in more than 20 such events, and hired more than 1,000 veterans. Currently, Wells Fargo employs more than 7,000 veterans.

The company also operates a Veterans’ Team Member Network of employees to support and educate members of the Wells Fargo community who share an interest in veteran matters. The group also promotes opportunities that enhance the professional growth and development of its membership. The network is open to all team members who support veteran causes – past or present military service is not a requirement.

A. Julian Long spent four years in the Marine Corps infantry before separating as a sergeant. He is now a quality assurance analyst at Wells Fargo. Julian’s group, Real Estate Compliance & Operational Risk (RECOR), ensures that compliance and risk-related decisions are made on an informed basis and at the appropriate level.

He started working at the organization in 2010, and has already earned the following recognitions:

  • Enterprise Diversity Champion Award (2012)
  • Veterans’ Team Member Network Diversity Champion Award (2011)
  • Wells Fargo Home Mortgage Diversity Champion Award (2011)

He was also  elected president of the Wells Fargo Iowa Chapter Veterans’ Team Member Network and appointed to the National Servicing Settlement (NSS research) and testing team, the Wells Fargo Central Iowa Diversity Council, and the Wells Fargo Volunteer Advisory Council.

Long understands the value of adhering to a mission/vision statement. “Within the U.S. Armed Forces, adherence to the mission/vision statement is always paramount in anything a soldier, sailor, marine, or airman does,” he said. “So utilizing the tactic of learning and working to achieve the branch’s mission/vision each and every time for my entire enlistment made it second nature to first learn the civilian company’s mission/vision statement. This – in turn – allowed me to visualize our objectives, strategies, and tactics, ultimately leading to success at any level of the employment stage, from the hiring phase through the promotion and leadership phase of my position.”

Long said that learning the employer’s culture will help a veterans succeed in the civilian workplace. “My advice to those who are doing anything in the military is to open your mind and understand that the military way is only one way of doing things,” he said. “Each business or corporation, law enforcement agency, or governmental body has its own social culture, which is your obligation to learn – not the other way around. To be successful later in civilian life, talk much less then you listen, and only suggest changes that align with the mission/vision statement of the company. In other words, use forethought prior to speaking. We all know that words are like bullets – ‘Once they are fired, you can’t get them back.’ ”

Long said that the skills he learned in the military are the foundation of how he performs his job. “Attention to detail is a main skill learned in the military and one that is absolutely necessary to excel in any position held in the civilian world,” he said. “Honor, integrity, loyalty, discipline are also necessary to be successful in civilian employment. Some might say that those aforementioned traits are just philosophies, but coming from the military – you all know that they, too, are important skills that are honed just like any others – by repetition.”

Smart employers covet veterans, according to Long. “The personal characteristics learned and revered by the well-developed service person or veteran are a gold mine to their future civilian employers,” he said. “The ‘failure is not an option’ attitude is a recipe for continued success for the business. The ‘do the job right the first time’ characteristic of the veteran or servicemember is a valuable human resource because it minimizes strains and losses in other resource areas – thus generating greater service to the customer and profit to the stakeholder.”

Veterans are also smart and driven, according to Long. “An attitude that a veteran or servicemember learns in the military is that ‘you have to earn your stripes,” he said. “This means that the veteran will come in at the entry level position while keeping his/her eyes on the prize – promotion and leadership opportunities. When employing team members with this type of attitude, the business can only benefit. The veteran will strive to meet every obligation and serve the customer in the most upright and honorable way, because it is all part of ‘earning your stripes’ ”

Long said that Wells Fargo recognizes that its most important asset is its people. “At Wells Fargo, ‘our people are our competitive advantage,’” he said. “This being our mantra, diversity and inclusion awareness is the cornerstone of our operations. Wells Fargo is a service- and purpose-oriented organization, which plays right into the attitude and aptitudes of servicemembers and veterans.”

Veteran job seekers shouldn’t be intimidated by financial institutions, said Long. “Please don’t rule out a career in the banking and financial profession,” he said. “I have seen so many veterans at career fairs who indicate their apprehension or intimidation of the financial product profession. That is an unfair assessment on their part. I have worked in the world of law enforcement – a popular career choice for veterans – and now in the financial world. The truth is, I have found more acceptance, security, and recognition in my current role.”

To find a career at Wells Fargo, Long encourages veterans to network. “Seek out resource groups such as our Veterans’ Team Member Network,” he said. “They volunteer much of their time to the veteran community, teaching financial literacy, the how-to of homeownership, and career development. Also look to your regional veterans administration, because odds are they have joined forces with business like Wells Fargo to provide the training and skills needed to have a very successful career. Attend career fairs with an open mind, and realize that there are so many possibilities for your career path that it is impossible to imagine them until you have a conversation with the current team members who are ready and willing to help you succeed.”

Wells Fargo & Company is a diversified financial services company providing banking, insurance, investments, mortgage, and consumer and commercial finance across North America and internationally through over 9,000 stores, more than 12,000 ATM’s, and the Internet.

One in three households in America does business with Wells Fargo. The company has $1.4 trillion in assets and 265,000 team members in more than 35 countries. Among all financial services companies, it ranked first in market value in the United States and third in the world, as of December 31, 2012. Company headquarters are in San Francisco.

About the Author

This article was written by Lisa Dunster