USAA | www.usaa.com |
Published in the January/February 2012 issue of print Search & Employ® |
United Services Automobile Association (USAA) is a financial services company offering banking, investing, and insurance to people and families that serve, or served, in the United States military. In 2011, USAA had 8.6 million members.
The company provides a full range of financial products and services to the military and their families, including investments, financial planning, and banking products – checking, savings, and CD’s. USAA also has a Junior Military Officer Program that helps top-performing junior officers transition from the military into corporate life at USAA. The program exposes the officers to several business areas to help them learn how the organization operates.
USAA is not a publicly traded company, so it doesn’t answer to stockholders. Rather, the company is responsible only to its members, the very people it insures.
“Because of who we are and what we do, there will always be opportunities at USAA,” said John DiPiero, a senior military talent manager for USAA and a retired Air Force colonel. “A lot of the positions start with inbound customer service, and that’s a great way to get to understand the company and to further understand our members. Though some people might balk at a customer service position, it’s important to note that pretty much all of our positions have a customer service function and that promotions are expected for those who shine.”
How should a veteran look for his or her first post-military career? Starting at the company’s website is a great beginning, because it will showcase opportunities as well as help convert military experience to where it can be used at USAA.
DiPiero said the company did a lot of hiring in 2011, and while 2012 might not see that same hiring explosion, the company still has a lot of opportunities, most of which will be at the company headquarters in San Antonio.
“The thing about USAA is that veterans, servicemembers, and their families are at the core of who we are,” DiPiero said. “Who better to take care of our core membership than veterans and military spouses? They already know our membership because they are part of it. The people we like to hire are the people we are serving. Everything we do drives toward taking care of our members. Veterans just need to ask: ‘Where do I fit?’ ”