Campbell University | www.campbell.edu |
Published in the May/June 2010 issue of print Search & Employ® |
Charles Franquet, PhD, believes great customer service is one crucial factor that sets Campbell University apart. “We make the extra effort to respond to students and prospective students,” he said. “We promise every student that we will respond to an inquiry within 24 hours, but oftentimes that response is even sooner. We do that because we realize that every student and prospective student is important.”
Franquet is the director of Campbell’s Fort Bragg/Pope Air Force Base campus. He served in the Army for four years as a communications specialist in a Special Forces group, followed by service in the Reserve. After leaving the military, he worked in the defense industry while furthering his education. It wasn’t long before he got a call to put his education to work by helping other veterans improve their education.
“I got a call to teach a class, and it grew from there,” Franquet said. “It turned out to be a mutually beneficial relationship. I found a career I absolutely enjoy, and now I can lead a campus that helps veterans because I can look it from their perspective. I know what they are going through and what they need to succeed. I think we help each other.”
Campbell University is the second largest private university in North Carolina, with its main campus in Buies Creek, N.C., and a law school in Raleigh. It was founded in 1887, as a community school called Buies Creek Academy. In 1926, the school attained junior college status and changed its name to Campbell Junior College. In 1961, Campbell became a senior college. The name was changed to Campbell University in 1979 with the addition of the law school. It now has extended campuses at Camp Lejeune, Fort Bragg, Pope Air Force Base, and the Raleigh area.
Campbell offers more than 100 tracks and concentrations; master’s programs in business, education, pharmaceutical science, clinical research, and divinity; and professional programs in law and pharmacy. It has day, evening, and online courses.
The university is a member of Service Members Opportunity Colleges (SOC), providing veterans with enhanced transfer opportunities and the chance to turn their military training into college credit. “We know what it’s like to serve military students because Campbell University has had a presence on military bases since the mid-1970s,” Franquet said. “We’re here for the long haul.”
Franquet thinks veterans make great students because they are highly mature and bring an experience set that traditional students don’t have. “Military students can bring a wealth of experience to each class that traditional students just don’t have. That goes for sharing experiences and problem solving. A military student can share how they solved a problem, and another student in that class might have the very same problem. They can learn to solve it in a new way.”
Although most military students come to Campbell University seeking a degree in business administration, lately there has been growth in the health sciences and information technology security programs. Campbell’s main campus has also experienced growth in its health care management program, something that Franquet hopes to expand to other campuses.
The bottom line for Franquet is that he sees the Fort Bragg/Pope Air Force Base campus as an extension of the military. Fifty percent of the faculty there are veterans. “We’re run by vets, led by vets, and here for the veterans,” he said. “Our primary focus is to serve them. They served us in the military, and in some cases still are serving us. Now it’s our turn to serve them.”