Veteran Employer Story – Leisure and Hospitality – Starbucks


Starbucks  |  www.starbucks.com  |  www.starbucks.com/careers  |

Published in the July/August 2011 issue of print Search & Employ®  |

Starbucks Coffee Company doesn’t need much of an introduction. With coffee houses on street corners and airports, as well as their retail ground coffee and whole coffee bean offerings in grocery stores around the world, there can’t be many people who don’t know the Starbucks  name. The company has been in business since 1971.

Phil Hendrickson, the company’s manager of global talent sourcing strategy, said that Starbucks is always interested in hiring veterans. “We are very fortunate to have senior leaders who were veterans themselves and who provide ongoing support to our veteran recruiting efforts,” he noted. “We are board members of Hire America’s Heroes, a non-profit organization focused on improving access to jobs for transitioning military service members, veterans, and military family members. In addition, Paula Boggs, our executive vice president general counsel and secretary – and former Army captain – was invited to sit on the White House Council for Community Solutions, which focuses on education and employment for people, including transitioning veterans.”

Hendrickson said that veterans come already equipped with the core skills and competencies the company seeks. “We have ongoing needs in supply chain, logistics, engineering and IT, and many transitioning veterans also have skills and experience in these areas,” he said. “In addition, our retail business is always in need of professionals who are driven, results-focused, who can think on their feet, work well in busy environments juggling priorities, always puts the customer first and who demonstrate leadership courage. Starbucks employees are called partners because we each share in the success of the business and pull together as a team.”

The company pays the difference between partners’ military pay and their Starbucks pay when they are called to active duty.  An internal partner network, the Armed Forces Network, is dedicated to supporting Starbucks partners who are serving or who have served in the armed forces, as well as their families.

Dan Rosenberg, a partner resource director for supply chain for Starbucks, finished his military career and the ventured into the civilian world, eventually landing at Starbucks. The retired Navy commander and former Navy JAG officer served for 22 years, before joining Starbucks in 2007 as the vice-president of human resources.

Rosenberg said the company has openings across the board. “We look for top talent in all areas,” he said. “Within supply chain, we are looking for transportation and logistics professionals, those with experience in planning and procurement, engineering, and those who we can move into leadership roles. We have many openings in our roasting plants and our headquarters in Seattle.”

Leadership is one the key reasons Starbucks likes to hire veterans, according to Rosenberg. “Both their ability to lead and the transferable skills they bring,” he said. “From day one they have made an impact to our organization.”

About the Author

This article was written by Jay Myers