Veteran Employer Background – Retail – Verizon Communications, Inc.

Verizon Communications, Inc.  |  |  |

Published in the September/October 2011 issue of print Search & Employ®  |

William Mairena, a specialist in the Army Reserve, is thankful that Verizon Communications, Inc. set him up for success. “Verizon Wireless has been very supportive in providing training and education about wireless technology and the company,” said Mairena, who works in customer support. “It has provided me with the knowledge I need to succeed in this industry.”

He pointed out that Verizon was very supportive when he was called up to active duty recently. “I appreciate the support they have provided in holding my position while serving in the military,” he said.

Mairena’s job keeps him busy after starting in 2007 as a customer service representative. Now, as a universal rep, he works in Verizon stores. “I support the sales reps and technical support teams to help customers visiting our stores and deliver the best customer experience from the nation’s leading wireless provider,” he said.

Verizon Communications Inc., based in New York City, was in 2000 with the merger of Bell Atlantic Corporation and GTE Corporation. Today, Verizon is a global leader in delivering broadband and other wireless and wireline communications services to mass market, business, government and wholesale customers. At year-end 2010, the company had a diverse workforce of more than 194,000 employees, serving customers in more than 140 countries.

In the wireless market, Verizon offers voice and data products. In addition, the company is building a nationwide 4G network to provide faster speeds and increased capacity for the bandwidth-intensive wireless devices and services its customers will need in the years ahead. Verizon also operates advanced broadband backbone networks in the U.S. and delivers fiber technology capable of providing 100-megabit capacity directly to customers’ homes.

For enterprises and government customers, Verizon provides global IT, security, and communication solutions, with one of the world’s most connected IP networks. The company delivers a broad range of strategic solutions, services and expertise to many of the world’s largest organizations – including 96 percent of the Fortune 1000 – and governments. Verizon owns and operates much of the infrastructure that comprises the Internet today, including almost half a million fiber miles of backbone networks connecting six continents, and more than 150 countries.

To honor those who continue to serve, Verizon offers an enhanced Emergency Military Leave policy. These benefits, which greatly exceed the Uniformed Services Employment and Reemployment Rights Act, provide the difference between an employee’s base pay and the military base pay for up to 36 months. Medical, dental, vision, and group life insurance for employees and dependents continue on the same terms as for active employees for those who are called up for active duty and for those who voluntarily enlist.

The company also has a military skill matcher in the career section of its web site where veterans can find out how they can align their military education, experience, and training with Verizon’s workplace needs. The skill matcher matches military job codes with the civilian equivalent at Verizon. This gives service members a better idea about how their military experience translates in the civilian world.

Jasmine Hawthorne, an HR Consultant for College and Diversity in the Northeast for Verizon Wireless said that the company is always on the lookout for the best talent. “We’re consistently looking for opportunities to capitalize on the talent coming from our armed forces,” she said. “Our team has identified the transferable skills that military personnel have and how  those skills align with the needs of business, so we can ultimately better serve our customers and communities.”

She said the company has employment needs in many areas.  “Career opportunities within Verizon Wireless vary throughout our organization and across the country,” Hawthorne said. “One of the best ways to learn the business is within our retail or customer service channel.”

Linda Broderick, Associate Director of Human Resources for Washington/Baltimore/Virginia area, believes that veterans will find a home with Verizon, and pointed out that Verizon Wireless currently employs 13,000 U.S. veterans. “Veterans and reservists make great employees because they display have several key attributes,” she said. “Those attributes include teamwork, respect, integrity, leadership and focus on the goal. The education, experience and training that the military provides are a great match for a company that provides ground-breaking technology to advance our country. There is a disciplined approach to work that is unique to our veterans and reservists. The laser-like focus on achieving the goals while working independently or with a team is valuable to the organization.”


About the Author

This article was written by Jay Myers